At  Professional Rehabilitation Services, we respect your privacy and are committed to protecting the information you provide through our website, prsrehabservices.com. This Privacy Policy explains what information we collect, how we use it, and how it may be shared.

1. Information We Collect

A. Information You Voluntarily Provide

We collect personal information only when you voluntarily submit it through our website, including through contact forms, appointment request forms, or our website chatbot.

This information is used solely to respond to your inquiry and assist with appointment scheduling.

Please do not submit detailed medical history, diagnoses, insurance identification numbers, or other sensitive medical information through website forms or the chatbot.

We retain website-submitted information only as long as reasonably necessary to respond to inquiries, coordinate scheduling, and maintain appropriate business records.

B. Automatically Collected Information

We may use one or more third-party analytics or tag management services, which may include Clicky, Google Analytics, or Google Tag Manager, depending on the configuration of this website.

These tools may collect non-identifying technical information such as:

  
• IP address
  
• Browser type
  
• Device type
  
• Pages visited
  
• Time spent on pages
  
• Referring website

This information is used to improve website functionality and performance.

Unless separately disclosed on this website, we do not use advertising retargeting pixels or behavioral advertising tracking tools on appointment forms.

2. Chatbot Service Provider

This website may use a third-party chatbot platform to assist with appointment scheduling and general inquiries. Information you enter into the chatbot, including contact details and appointment preferences, may be transmitted securely to the chatbot service provider in order to process your request.

The chatbot provider processes this information on our behalf solely for operational and communication purposes.

3. Cookies

This website uses cookies and similar technologies to:

  
• Enable core website functionality
  
• Support analytics
  
• Improve user experience

You may adjust your browser settings to refuse cookies; however, some parts of the Site may not function properly if cookies are disabled.

4. Disclosure of Information

We do not sell, rent, or lease your personal information.

We may share limited information with trusted third-party service providers that assist in operating our website, including website hosting providers, analytics providers, and chatbot service providers. These service providers process information on our behalf solely for operational purposes and are not permitted to use it for their own marketing or independent purposes.

External websites linked from this Site (such as payment portals, employment platforms, or other service providers) operate under their own privacy policies.

5. SMS and Mobile Messaging

If you provide your phone number to receive communication regarding an inquiry or appointment, we will use it solely for that purpose.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Security

This website uses HTTPS encryption to protect information transmitted between your browser and our website. While we implement reasonable safeguards, no method of transmission over the Internet is completely secure.

7. Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. At this time, there is no industry standard for responding to DNT signals, and this website does not respond to them.

8. HIPAA Notice of Privacy Practices

This Privacy Policy applies only to information collected through this website.

For information regarding how we handle your clinical medical records and Protected Health Information (PHI) under HIPAA, please review our Notice of Privacy Practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If there are any questions regarding this privacy policy, you may contact us at Pawleys Island Office: Rehabilitation@sc.rr.com / Myrtle Beach Office: PRSII@sccoast.net or 38 Business Center Drive Pawleys Island, SC 29585